Dear_______,
I am ______ (自我介绍 .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
The reason for my dissatisfaction is _______(总体介绍. In the first place,_______(抱怨的第一个方面. In addition, ___________(抱怨的第二个方面. Under these circumstances, I find it ________ (感觉_______(抱怨的`方面给你带来的后果.
I appreciate it very much if you could _______(提出建议和请求, preferably ______(进一步的要求,and I would like to have this matter settled by ____(设定解决事情最后期限.
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
Li Ming
Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to
1 make a complaint, and
2 demand a prompt solution.
Dear Sir or Madam,
I bought/ordered an electronic dictionary from your online shop on January 1st, but I found it has some problems after using it for a short period of time.
To begin with, the battery needs recharging after a mere 2 hours of use. This means that I need to carry my charger with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I found this to be completely unacceptable.
Therefore, I would like either to change for another model that works well or a full refund. I am looking forward to your prompt reply.
Yours sincerely,
Li Ming
Dear Sir or Madam,
I am a student of our university, who often spend my spare time in our library. Generally speaking, our library provides quite good service. However, I still have some suggestions for you to upgrade the quality of your service.
To begin with, I would like you to prolong the open time. In the daytime, most students are having classes. To continue, some books are too old/ are out of date. It would be better if you could replace them with updated materials.
I sincerely hope to have a comfortable library. And I would be highly grateful if you could take my suggestions into consideration.
Yours sincerely,
Li Ming
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
——拖欠员工工资
陈先生:
来信收悉,市政府责成xx县政府核实处理,现将办理情况回复如下:
接到反映后,xx县人力社保局劳动保障监察大队向重庆百果园酒业有限公司下达了劳动保障监察调查询问通知,该公司安排专人进行了处理。据了解,因公司经营管理不善,加之市场竞争激烈,目前资金链运转脱节,尚欠员工工资等约30万元。经公司与职工多次协商,就工资和所欠社保费用达成了一致意见:一是公司筹集资金10万元,于20xx年11月10日前发放两个月的职工工资;二是余下的20万元和拖欠的社保费用在20xx年春节前付清。
若还有疑问,请电话(74511191咨询xx县人力社保局劳动保障监察大队。
To Whom It May Concern,
I am a student in this university who regularly comes to the library to spend my spare time. Generally speaking, the services you offer here is quite good; however, I have some suggestions for you to adopt.
To begin with, will you please prolong the time for reading? In the daytime, most of the students are having class, so they can’t come to the library. Moreover, some of the books on shelves are out of date. If you are so kind as to provide us some books such as the latest magazines, we will be greatly honored.
I really wish to have a more comfortable library. I would like to extend my greatest appreciation if you are so kind to take my suggestions into consideration. /Thank you for your time and consideration.
Sincerely yours,
Li Ming
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