一位父亲有几个孩子,这些孩子时常发生口角。他丝毫没有办法来劝阻他们,只好让他们看看不合群所带来害处的例子。为了达到这个目的,有一天他叫他们替他拿一捆细柴来。当他们把柴带来时,他便先后地将那捆柴放在每一个孩子的手中,吩咐他们弄断这捆柴。他们一个个尽力去试,总是不能成功。
然后他解开那捆柴,一根根地放在他们手里,如此一来,他们便毫不费力地折断了。于是他就告诉他们说:「孩子们!如果你们大家团结一致,互相帮助,你们就像这捆柴一样,不能被你们的敌人折断;但如果你们自行,你们就将和这些散柴一般,不堪一折了。」
Father had a family of sons who were perpetually quarrelling among themselves. When he failed to heal their disputes by his exhortations, he determined to give them a practical illustration of the evils of disunion; and for this purpose he one day told them to bring him a bundle of sticks. When they had done so, he placed the faggot into the hands of each of them in succession, and ordered them to break it in pieces. They each tried with all their strength, and were not able to do it.
He next unclosed the faggot, and took the sticks separately, one by one, and again put them into their hands, on which they broke them easily. He then
addressed them in these words: "My sons, if you are of one mind, and unite to assist each other, you will be as this faggot, uninjured by all the attempts of your enemies; but if you are divided among yourselves, you will be broken as easily as these sticks."
最近,我看了一本书《带着微笑和快乐去工作》,给我带来很大的启发。
翻开这本书,首先映入眼帘的是这样一段话:“微笑是一种共通的语言,它没有国界、宗教、种族的隔膜,人人皆会、皆懂;微笑是一份最好的礼物,虽价值连城,却不花费一分钱,它使赠送的人心情愉悦,同时使接受的人变得富有;微笑是人际交往中最好的名片,它能够缩短人与人之间的距离,化解令人尴尬的僵局,沟通彼此的心灵,使人产生安全感、亲切感、愉快感。”
作为客服人员,虽然客户看不见我们,但是客户会通过声音来判断我们对他的态度,这就要求我们在接听电话时要始终保持微笑,这样发出的声音才会更有亲和力,也能让客户感觉到我们对他的尊重。这就是我们常说的“用声音传递微笑,用心灵沟通。”通过这么长时间的工作,我也深刻的`认识到微笑特有的魅力,也意识到微笑是提高个人竞争力的有力武器,是我们每个客服人员必备的职业素质。
通过读《带着微笑和快乐去工作》,我觉得在工作中还要摆正心态。干一行,爱一行,这是必要条件。作为客服人员,在每天的日常工作中偶尔遇到那些态度不是很好的客户是很正常的事,我们也不可能期望每一个客户都那么友善,如果遇到这样的客户,我们要做到坦然接受,并让微笑成为工作中的润滑剂。
一位哲人曾说:“拥有了微笑,就同样拥有成功。”因此在工作中,要用微笑去工作,笑对人生,笑对一切,把那些困难事、烦心事、不愉快的事,都用一颗快乐的心去化解。要坦然地去面对工作中的得与失,成与败,做最好的自己。
Country Garden and Me
On the way from Panyu City to Shunde City and approaching the conjunction point of both cities, a big advertisement board of the infamous Country Garden will catch your eyes. And on the board, a lovely girl gently holds a little white pigeon.
She looks at everybody with a sweet smile. Who is this girl? Let me tell you later. Country Garden is located at the Beijao town, Shunde City of Guangdong Province. Ten years ago when my Dad and Mom took me as a baby to Guangzhou, it was a wasteland here. But what does this piece of wasteland look like nowadays? Country Garden has been developed and enlarged rapidly on the ground of this land, and a great number of high-quality houses and apartments have been built up within the garden. Over the past decade, other nine country gardens with various unique designs have been erasing around the great city of Guangzhou. The construction and management of several gardens have engaged the devoted contributions from my Dad and Mom.
Country Garden has grown up together with me, and I am one of the witnesses of its growth and development.
从去年九月份开始进行亲子共读活动,每天晚上用四十分钟时间和孩子同读一本书,《钢铁是怎样炼成的`》是我们共读的第一本,用了将近两个月的时间读完,在共读的同时,我们相互交流、探讨,有时争得面红耳赤,此时我们不像是父子,倒像是朋友,是同学。通过共读此书,孩子感受到了当遇到失败时,要以保尔为榜样,分析原因,鼓起勇气,重新开始;当遇到成功时,要以保尔为榜样,严肃认真,谦虚谨慎,继续努力。在共读的同时,注重教给孩子科学有效的读书方法,让孩子养成“不动笔墨不看书”的习惯。从去年9月份至今,我和孩子共读了《鲁宾逊漂流记》、《三国演义》、《格列佛游记》、《名人传》五本书。
通过这段时间的共读我有如下:首先要找到孩子阅读的兴趣点,并以此为基点,逐步培养孩子的阅读兴趣。其次对孩子提出的问题,家长不要急于回答,要引导孩子进行思考,让孩子自己和文本对话,和作者的思想碰撞,这样才能提高孩子的阅读素养。再次,在亲子共读时,家长一定要放下姿态,把自己当做孩子的朋友,孩子阅读的伴侣,在地位完全平等的情况下进行双向阅读交流。最后,我们做家长的一定要为孩子营造良好的读书氛围,让孩子在书香的浸染下尽享阅读的乐趣。
“问渠哪得清如许,为有源头活水来”,亲子共度在拓宽孩子阅读视野,滋养孩子心田的同时,也提升了我们家长的素质,为了孩子,也为了我们自己,为了我们书香社会的建立,让我们都尽快行动起来吧。
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