以前学习过林伟贤老师的money&you,知道了火箭在飞往月球的途中97%的时间都是在修正方向。所以从那之后我就想到:人和火箭一样,都是在对着一个目标前进,行进途中需要不断改进,所以每读一本书我都会受益匪浅。同样,我读了刘一秒老师的《攻心销售》一书后,我也有改变的心。其中,给我深深震撼的就是“攻心”。
从中我知道了顾客的不满就是可以成交的苗头,客户提出抗拒就是谈判的砝码,同样,在我的生活中,别人的不满就是对我改变的一种提醒,别人对我的指责就是我需要改变的方向,一个人走的方向对了,他的一生就对了,我一定要时刻改变,向着正确的方向改变!
每一个人都会有害怕的感觉,对事对人我也有很多恐惧心理,读了这本书以后,我理解了一句话,“只要你勇敢去做让你害怕的事情,害怕终将灭亡,被你踩在脚下。”
在这本书中,还有两个让我汗颜的叮嘱。
1、不要指出对方错误;
2、要尊重每一个人。
说是汗颜是因为我以前经常犯类似的错误,也包括现在,因为这个世界没有一个人喜欢听“你错了”,如果你弄得客户没有面子,客户就会弄得你没有面子,和客户争辩,不管输赢都是输。这本书给了我很好的警醒。我相信,只要一个人坚持不懈的改变自己,训练自己,只要我是正确的,我的世界就不会错。
Dear professor Jackson:
I am indeed very sorry that I missed the examination you gave on Moby-Dick last Wednesday. I feel badly about it and want you to know what happened.
On my way to class that day,I had a flat tire,and I had to go with the mechanic when he repaired it. It took me more than one hour to get it done. A copy of the bill is enclosed.
I sincerely hope you can accept my apologies and understand my situation. I would appreciate your allowing me to take a make up examination. I will #e to your office during your office hour on Monday to discuss this possibility with you. Once again,I''m sorry fro any inconvenience caused.
Sincerely yours,
Alice
Yesterday was Father's Day. I had planned to give my father a present. But I didn't remember it until in the morning.It was too late to post a card to him. So I decided to buy something. When I was in the department store. I found it was not easy for me to choose something right for him. Suddenly I
got an idea. I ran home and opened my computer. I made a beautiful card and mailed him through the Internet. then I began to make supper. When father came home, he was very glad to find a big meal on the table. then I asked him to check his e-mail. He was amazed to find a beautiful card in his e-mail-box.
What a wonderful surprise!
Dear Mr.Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.
I suddenly fell sick early that morning and my parents had to send me to the hospital.Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerelyyours,
Wang Hua
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