Dear ,
Much to my regret / I amterribly sorry that I am unable to . It is mainly because at that timeI will be full occupied by which is quite out of my expectation, and thatconflicts with your .Therefore I am forced to adjust my schedule and cannot make my presence on your . I sincerely hope thatyou will enjoy a good time. By the way, can we have dinner together some timenext week? I hope to see you soon.
I am really sorry againand I trust that you will understand.
Yours sincerely,
Li Ming
Dear David:
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.
Sincerely yours,
Tom
消费者对产品和服务的利益追求包括功能性和非功能性两方面。前者的体现了消费者对产品功能质量的需要;后者则的体现在精神、情感等心理方面的需要,如精美的`包装、和谐完善的服务过程,及时周到的服务效果等。随着社会经济的发展和消费者自身收入水平的提高,顾客对非功能性的利益越来越重视,在很多情况下甚至超越了对功能性利益的关注。在现时高速发展的市场经济环境下,企业要想长期盈利走向强盛,就必须赢得长期合作的顾客,保持顾客忠诚度、提高客户满意度。企业在实施这一举措过程中使客户满意的售后服务是企业长期发展,最终走向成熟的有效措施之一。
我们应该提高医疗器械的售后的服务,以达到我们企业与顾客双赢目标的实现……
Yesterday was Father's Day. I had planned to give my father a present. But I didn't remember it until in the morning.It was too late to post a card to him. So I decided to buy something. When I was in the department store. I found it was not easy for me to choose something right for him. Suddenly I
got an idea. I ran home and opened my computer. I made a beautiful card and mailed him through the Internet. then I began to make supper. When father came home, he was very glad to find a big meal on the table. then I asked him to check his e-mail. He was amazed to find a beautiful card in his e-mail-box.
What a wonderful surprise!
Dear Mr.Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.
I suddenly fell sick early that morning and my parents had to send me to the hospital.Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerelyyours,
Wang Hua
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