To Whom It May Concern,
I am a student in this university who regularly comes to the library to spend my spare time. Generally speaking, the services you offer here is quite good; however, I have some suggestions for you to adopt.
To begin with, will you please prolong the time for reading? In the daytime, most of the students are having class, so they can’t come to the library. Moreover, some of the books on shelves are out of date. If you are so kind as to provide us some books such as the latest magazines, we will be greatly honored.
I really wish to have a more comfortable library. I would like to extend my greatest appreciation if you are so kind to take my suggestions into consideration. /Thank you for your time and consideration.
Sincerely yours,
Li Ming
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature
森林中老虎开了家饭店,因为是新开的,没有服务员,所以老虎要招聘服务员。
森林中的动物们听说老虎开的饭店要招服务员,都争先恐后地去报名,首先来的是小白兔,小白兔对老虎说:“这位虎老板,我是来做服务员,请问工资如何?”
老虎听了小白兔的话,说:“小兔子,工资我可以向你保证,一个月800元,如果做得好,还可以加薪呢!不过,我招人只有一个条件:诚实待人,服务态度好。如果你能遵守这个要求,我就招你为服务了。”
小白兔满足答应,心里却想得是工资和加薪。上班第一天,小白兔来到饭店开始干活,他先开始挺认真,可是后来就开始装模作样,看见老板过来了,马上认真的干活,当老板不在的时候,却在那里喝水,休息,他的这样举动老板看在心里,可是,在后来的日子里,兔子还是照样,终于有一天,老虎忍无可忍了,它要想个办法来治治兔子。
这天,老虎故意走到小兔子跟前,对它说:“小白兔,这几天我要去森林居委开会,我不在的这几天,饭店就交给你了,你一定要好好管理,我回来的.时候要看到饭店人山人海,否则的你就被开除了,知道了吗?”
小兔子一听,顿时呆了。但是他也没有办法,只好答应了,看小白兔答应了,老虎假装满意地走了。
在老虎离开后的几天了,小兔子热情待客,不偷懒,而且非常卖力的工作,而且还搬出老板的架势,对厨房的工作人员认真管理,要求他们做出满意的饭菜。就这样,饭店的生意越来越好,每天人山人海。虎老板回来了,看到了人山人海的顾客,就满意的点了点头。小兔子也终于舒了口气。
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
Dear Sir or Madam,
I am a student of our university, who often spend my spare time in our library. Generally speaking, our library provides quite good service. However, I still have some suggestions for you to upgrade the quality of your service.
To begin with, I would like you to prolong the open time. In the daytime, most students are having classes. To continue, some books are too old/ are out of date. It would be better if you could replace them with updated materials.
I sincerely hope to have a comfortable library. And I would be highly grateful if you could take my suggestions into consideration.
Yours sincerely,
Li Ming
Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to
1 make a complaint, and
2 demand a prompt solution.
Dear Sir or Madam,
I bought/ordered an electronic dictionary from your online shop on January 1st, but I found it has some problems after using it for a short period of time.
To begin with, the battery needs recharging after a mere 2 hours of use. This means that I need to carry my charger with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I found this to be completely unacceptable.
Therefore, I would like either to change for another model that works well or a full refund. I am looking forward to your prompt reply.
Yours sincerely,
Li Ming
Directions:
Some international students are coming to your university. Write them an email in the name of the Students’ union to
1 extend your welcome and
2 provide some suggestions for their campus life here.
Dear Friends,
On behalf of the Students’ Union of Beijing Foreign Studies University, I would like to extend our heartfelt welcome to all of the overseas students from all over the world to study in our university.
It is my great pleasure to propose several practical suggestions to you. In the first place, life in this prestigious university perhaps is not as satisfactory as what you expected. You may be tightly bound by continual classes, excessive homework and exams. In the second place, in spite of all these adversities, you will still enjoy your life in this esteemed institution. All types of extracurricular activities such as sports meets, speech contests, different social gatherings and dancing parties provide ample opportunities to make friends.
All in all, although there are a host of pressure, life in our campus is a worthwhile period in your whole lifetime. Wish you enjoy your life here!
Yours sincerely,
Li Ming
Dear_______,
I am ______ (自我介绍 .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
The reason for my dissatisfaction is _______(总体介绍. In the first place,_______(抱怨的第一个方面. In addition, ___________(抱怨的第二个方面. Under these circumstances, I find it ________ (感觉_______(抱怨的`方面给你带来的后果.
I appreciate it very much if you could _______(提出建议和请求, preferably ______(进一步的要求,and I would like to have this matter settled by ____(设定解决事情最后期限.
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
Li Ming
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