他们曾干过搬运工、建筑工、锅炉工,去过新疆、陕西,也曾生活困顿难以为继,但偶然间一段即兴自拍的翻唱歌曲《春天里》的网络视频,赢得了上千万的点击量,其真情实感令无数网友感动落泪。民工版《春天里》,他们是在唱自己,唱出了辛酸生活,也唱出了顽强执着。处在城市和农村之间游离的农民工群体以及无数怀揣梦想的北漂们,同样需要关注,需要尊重。这是他们的心里话。
在服务过程中,客人常常会向服务员提出一些如酒店服务项目、星级档次、服务设施、特色菜肴、烟酒茶、点心的价格或城市交通、旅游等方面的问题,服务员此时就要以自己平时从经验中?
服务员还会经常性地碰到客人所需要的实体性的延时服务。即客人会有一些托付服务员办理的事宜,或在餐饮时需要一些酒水茶点,在这些服务项目的提出到提供之间有一个或长或短的时间差,这时就需要酒店服务员能牢牢地记住客人所需的服务,并在稍后的时间中准确地予以提供。如果发生客人所需的服务延时或因为被遗忘而得不到满足的情况,对酒店的形象会产生不好的影响。
服务中突发性事件是屡见不鲜的。在处理此类事件时,服务员应当秉承“客人永远是对的”宗旨,善于站在客人的立场上,设身处地为客人着想,可以作适当的让步。特别是责任多在服务员一方的就更要敢于承认错误,给客人以即时的道歉和补偿。在一般情况下,客人的情绪就是服务员所提供的服务状况的一面镜子。当矛盾发生时,服务员应当首先考虑到的是错误是不是在自己一方。
Study the picture above carefully and write an essay entitled “The Adaptation of the Classical Literature”. In the essay, you should (1 describe the picture (2 interpret its meaning (3 give your opinion about the phenomenon. You should write about 200 words neatly on ANSWER SHEET 2. (20 points?
The picture gives us a view of a popular phenomenon: the adaptation of the classics. Some classical literary works, such as our four great classics i.e. A Dream of Red Mansions, Journey to the West, The Romance of the Three Kingdoms and Heroes of the Marshes, are all adapted to cater to some readers’ tastes. The traditional characters become so strange and the plots are totally different. It is so ridiculous that the precious literary treasures are allowed to be ruined so much.
As we all know, the classical literature is the representation of the outstanding art of our nation. Some familiar characters such as Monkey King express the good wishes of our common people. From them, we learn many good virtues such as honesty, bravery, justice etc. However, in those adapted works named “Bantering***”or “Reboiling***”, all plots are changed and all characters become somewhat watered clown. Some readers interested in reading burlesque works have high praise for them. But they never think of the negative effects of such adaptations on the average reader, especially to children. Children are the future of the nation. They always believe that what is in the books is the truth. Those adapted works will affect their outlook on life.
Therefore, some measures should be taken to restrict these adaptations. The real classics should be presented on the bookshelves to lead people to appreciate the real art.
阿尔道夫。门采尔是世界著名的素描大师,他从13岁开始学绘画。一生共创作了一万五千多幅速写,七千多张素描。这些数量惊人的作品,都是他辛勤 劳动的结晶,他不管走到哪里,绘画工具总是随身带着,在大街小巷,乡村田野,河畔山顶,处处可以看到挥笔作画的身影。有人称他得了“缓画狂热症”,他听了很高兴地说:“希望此病是绝症。”
餐厅是一个人际交往大量集中发生的场所,每一个服务员每天都会与同事、上级、下属特别是大量的客人进行广泛的接触,并且会基于服务而与客人产生多样的互动关系,妥善地处理好这些关系,将会使客人感到被尊重、被看重、被优待。客人这一感受的获得将会为经营的持续兴旺和企业品牌的宣传、传播起到不可估量的作用。良好的交际能力则是服务员实现这些目标的.重要基础
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