最近,我看了一本书《带着微笑和快乐去工作》,给我带来很大的启发。
翻开这本书,首先映入眼帘的是这样一段话:“微笑是一种共通的语言,它没有国界、宗教、种族的隔膜,人人皆会、皆懂;微笑是一份最好的礼物,虽价值连城,却不花费一分钱,它使赠送的人心情愉悦,同时使接受的人变得富有;微笑是人际交往中最好的名片,它能够缩短人与人之间的距离,化解令人尴尬的僵局,沟通彼此的心灵,使人产生安全感、亲切感、愉快感。”
作为客服人员,虽然客户看不见我们,但是客户会通过声音来判断我们对他的态度,这就要求我们在接听电话时要始终保持微笑,这样发出的声音才会更有亲和力,也能让客户感觉到我们对他的尊重。这就是我们常说的“用声音传递微笑,用心灵沟通。”通过这么长时间的工作,我也深刻的`认识到微笑特有的魅力,也意识到微笑是提高个人竞争力的有力武器,是我们每个客服人员必备的职业素质。
通过读《带着微笑和快乐去工作》,我觉得在工作中还要摆正心态。干一行,爱一行,这是必要条件。作为客服人员,在每天的日常工作中偶尔遇到那些态度不是很好的客户是很正常的事,我们也不可能期望每一个客户都那么友善,如果遇到这样的客户,我们要做到坦然接受,并让微笑成为工作中的润滑剂。
一位哲人曾说:“拥有了微笑,就同样拥有成功。”因此在工作中,要用微笑去工作,笑对人生,笑对一切,把那些困难事、烦心事、不愉快的事,都用一颗快乐的心去化解。要坦然地去面对工作中的得与失,成与败,做最好的自己。
孩子们平日里上学、放学,节假日外出、旅游,除了步行以外,还要骑自行车、乘公共汽车,路程更远的,要乘火车、乘船。所以,交通安全问题是我们必须重视的,要从小树立交通安全意识,掌握必要的交通安全知识,确保交通安全。
(1)在道路上行走,要走人行道;没有人行道的道路,要靠路边行走。
(2)结伴外出时,不要相互追逐、打闹、嬉戏;行走时要专心,注意周围情况,不要东张西望、边走边看书报或做其他事情。
(3)要学会避让机动车辆,不与机动车辆争道抢行。
(4)在雾、雨、雪天,最好穿着色彩鲜艳的衣服,以便于机动车司机尽早发现目标,提前采取安全措施。
(5)按照有关规定,未满12周岁的儿童不准骑自行车上学,不准在公路上学骑自行车;所有学生不得骑摩托车和电瓶车上学,不要乘坐无驾驶证的人驾驶的机动车辆或无牌的机动车辆。
(6)骑自行车时,需靠道路的右侧行驶,不要逆行;横穿道路时要看左右是否来车,要在确保安全的情况下,不要抢行;与同学们结伴不要在道路中间嬉戏玩耍,互相追逐,随意穿行;在道路上不要向同伴显示“技能”,两手离车把耍“杂技”;不要并肩骑行,攀扶其他车辆或手中持物(雨天持雨伞等)。对子女的自行车经常进行安全检查,消除隐患。
(7)请将接送孩子的车辆停在远离校门的路边,以免造成交通堵塞。
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Different people have different views on_____.Some people think that_____,whereas others aegue that __________.
As far as I am concerned, I agree with the opinion that ___________.For one thing,I firmly believe that ___________.For another,_____________.Just think of________,who/which_______.
Taking all these factors into consideration,we may safely come to the conclusion that______.Only if_______can we _______,just as the saying goes,________________.
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In recent years there have been many reports of ________.It turns a new chapter of _________in China,and will have far-reaching effects in the forthcoming years.
The biggest benefit,in my eyes,is that_______.In addition,_______.Finally,______________.
Apart from the benefits mentioned above,we should also face several unavoidable challenges.In the first place,_____________.In the second place,________.What’s more,_______________.In summary,we should_______________.
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Nowadays more and more ______are commonly and widely used in everyday life,ranging from __________to_____________.
The popularity of _______will have a great influence on ______.On the one hand,_________.On the other hand,__________.
To conclude,____________are just like a double-edged sword.With them we may________.However,one point should be kept in mind that we should make sensible use,always being a master instead of slaving of them.
Everyone may encounter a scene when he or she wonders what the meaning and purpose of life is. Answers to this question vary from person to person. As for me, I agree with the view that the meaning of life is to discover your gift and the purpose of life is to make the best of it.
On one hand, one's gift could be the source of his inner happiness, providing spiritual impetus and correct orientation. Take the world-renowned Chinese pianist Lang Lang as an example. His gift was noticed before he was 3 years old, which laid the foundation of his glorious life. On the other hand, proper use of talent helps people to realize their value in a positive way, thus making contribution to the society as a whole. For instance, Isaac Newton made a universally amazing discovery by digging into his gift and finding the Newton's law of gravitation.
In conclusion, let's search for our true gift and utilize it to the fullest to achieve a happy and valuable life.
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