在这日新月异的时代,科技越来越发达,各种先进的设计层出不穷。其中最成功的发明当然非手机莫属了。我们几乎可以从每个角落看到手机的踪影,可见手机已经成了每个人日常生活的一份子。手机纵然给我们带来了许多的好处,不过它也带来了坏处,现在就让我们来谈谈吧!
有了手机,即使我们之间的距离再遥远,我们都可以和家人、朋友通话聊天。我们甚至可以下载一些免费的社交软件像是微信、微博、面子书等,让我们随时随地和别人聊天,认识新朋友。手机里的.一些应用程序也让我们的生活变得更加方便。给个例子,我们现在已经可以从网上购买日常用品,并在网上缴水电费,不用大老远地到别的地方付费。
此外,手机也为我们的生活增添了一份乐趣。无聊时,我们可以通过玩手机游戏来打发时间。另外,手机也可以让我们听听音乐,陶冶心情。手机也是我们学习的好帮手。在我们有问题时,我们只需搜索一些,便能找到答案了。
虽然手机带来的不少的好处,不过它带来的坏处也不少。像是有些学生因长时间玩手机游戏,而到了凌晨还没睡觉。隔天时,便感到十分疲累,在课堂上打瞌睡,从此成绩一落千丈。除此之外,有些学生也因使用手机观看一些黄色网站,让他们不知不觉中被这些文化影响。
手机带给我们最严重的坏处就是我们随处可见到的低头族。即使是大家聚在一起用餐时,我们还是看到所有人低着头在按手机。这样的现象让大家缺乏沟通,导致关系越来越疏远,也让我们的社交能力越来越差。
总而言之,手机是人类所发明的,所以我们应该要妥善地使用手机,而不是被手机控制了我们的生活。
Country Garden and Me
On the way from Panyu City to Shunde City and approaching the conjunction point of both cities, a big advertisement board of the infamous Country Garden will catch your eyes. And on the board, a lovely girl gently holds a little white pigeon.
She looks at everybody with a sweet smile. Who is this girl? Let me tell you later. Country Garden is located at the Beijao town, Shunde City of Guangdong Province. Ten years ago when my Dad and Mom took me as a baby to Guangzhou, it was a wasteland here. But what does this piece of wasteland look like nowadays? Country Garden has been developed and enlarged rapidly on the ground of this land, and a great number of high-quality houses and apartments have been built up within the garden. Over the past decade, other nine country gardens with various unique designs have been erasing around the great city of Guangzhou. The construction and management of several gardens have engaged the devoted contributions from my Dad and Mom.
Country Garden has grown up together with me, and I am one of the witnesses of its growth and development.
Father had a family of sons who were perpetually quarrelling among themselves. When he failed to heal their disputes by his exhortations, he determined to give them a practical illustration of the evils of disunion; and for this purpose he one day told them to bring him a bundle of sticks. When they had done so, he placed the faggot into the hands of each of them in succession, and ordered them to break it in pieces. They each tried with all their strength, and were not able to do it.
He next unclosed the faggot, and took the sticks separately, one by one, and again put them into their hands, on which they broke them easily. He then
addressed them in these words: "My sons, if you are of one mind, and unite to assist each other, you will be as this faggot, uninjured by all the attempts of your enemies; but if you are divided among yourselves, you will be broken as easily as these sticks."
最近,我看了一本书《带着微笑和快乐去工作》,给我带来很大的启发。
翻开这本书,首先映入眼帘的是这样一段话:“微笑是一种共通的语言,它没有国界、宗教、种族的隔膜,人人皆会、皆懂;微笑是一份最好的礼物,虽价值连城,却不花费一分钱,它使赠送的人心情愉悦,同时使接受的人变得富有;微笑是人际交往中最好的名片,它能够缩短人与人之间的距离,化解令人尴尬的僵局,沟通彼此的心灵,使人产生安全感、亲切感、愉快感。”
作为客服人员,虽然客户看不见我们,但是客户会通过声音来判断我们对他的态度,这就要求我们在接听电话时要始终保持微笑,这样发出的声音才会更有亲和力,也能让客户感觉到我们对他的尊重。这就是我们常说的“用声音传递微笑,用心灵沟通。”通过这么长时间的工作,我也深刻的`认识到微笑特有的魅力,也意识到微笑是提高个人竞争力的有力武器,是我们每个客服人员必备的职业素质。
通过读《带着微笑和快乐去工作》,我觉得在工作中还要摆正心态。干一行,爱一行,这是必要条件。作为客服人员,在每天的日常工作中偶尔遇到那些态度不是很好的客户是很正常的事,我们也不可能期望每一个客户都那么友善,如果遇到这样的客户,我们要做到坦然接受,并让微笑成为工作中的润滑剂。
一位哲人曾说:“拥有了微笑,就同样拥有成功。”因此在工作中,要用微笑去工作,笑对人生,笑对一切,把那些困难事、烦心事、不愉快的事,都用一颗快乐的心去化解。要坦然地去面对工作中的得与失,成与败,做最好的自己。
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