最近,我看了一本书《带着微笑和快乐去工作》,给我带来很大的启发。
翻开这本书,首先映入眼帘的是这样一段话:“微笑是一种共通的语言,它没有国界、宗教、种族的隔膜,人人皆会、皆懂;微笑是一份最好的礼物,虽价值连城,却不花费一分钱,它使赠送的人心情愉悦,同时使接受的人变得富有;微笑是人际交往中最好的名片,它能够缩短人与人之间的距离,化解令人尴尬的僵局,沟通彼此的心灵,使人产生安全感、亲切感、愉快感。”
作为客服人员,虽然客户看不见我们,但是客户会通过声音来判断我们对他的态度,这就要求我们在接听电话时要始终保持微笑,这样发出的声音才会更有亲和力,也能让客户感觉到我们对他的尊重。这就是我们常说的“用声音传递微笑,用心灵沟通。”通过这么长时间的工作,我也深刻的`认识到微笑特有的魅力,也意识到微笑是提高个人竞争力的有力武器,是我们每个客服人员必备的职业素质。
通过读《带着微笑和快乐去工作》,我觉得在工作中还要摆正心态。干一行,爱一行,这是必要条件。作为客服人员,在每天的日常工作中偶尔遇到那些态度不是很好的客户是很正常的事,我们也不可能期望每一个客户都那么友善,如果遇到这样的客户,我们要做到坦然接受,并让微笑成为工作中的润滑剂。
一位哲人曾说:“拥有了微笑,就同样拥有成功。”因此在工作中,要用微笑去工作,笑对人生,笑对一切,把那些困难事、烦心事、不愉快的事,都用一颗快乐的心去化解。要坦然地去面对工作中的得与失,成与败,做最好的自己。
In the case that recalls in me, have a lot of making the person of my admire, their good quality makes me admire. But, I most of admire is a stranger that has never met before with me however. Write down the weather is very coldly that day afternoon, but I am very warm however. Classessed are over that day, ought father receives me, but I look for the people that is less than him however. I am awaiting his arrival with respect to very patient ground. Waited 229 minutes, father did not come as before, but at this moment gate mouth already was absolutely empty, clean healthful also exposed his body in succession. I want to feel not right more more. Right now, I resemble an ants on a hot pan urgently, at this moment, a new aunt came, she asks: "Child, how? I look up look this aunt up and down: Stature is not tall, have furrow, all over the face smile. I tell her my difficulty like seeing emancipator, tell her the telephone number of my home, she was dialed. I tell father its course. In a few minutes, before a familiar face appears in me, it is father! I got on a car. Just when we want acknowledgment,this aunt sads however silence ground went. Is this aunt happy to aid the person, spirit that does not seek get one's own back to you can make me irreverent how is admire sent extremely?
一位父亲有几个孩子,这些孩子时常发生口角。他丝毫没有办法来劝阻他们,只好让他们看看不合群所带来害处的例子。为了达到这个目的,有一天他叫他们替他拿一捆细柴来。当他们把柴带来时,他便先后地将那捆柴放在每一个孩子的手中,吩咐他们弄断这捆柴。他们一个个尽力去试,总是不能成功。
然后他解开那捆柴,一根根地放在他们手里,如此一来,他们便毫不费力地折断了。于是他就告诉他们说:「孩子们!如果你们大家团结一致,互相帮助,你们就像这捆柴一样,不能被你们的敌人折断;但如果你们自行,你们就将和这些散柴一般,不堪一折了。」
The person I admire is my mum. She is an English teacher. She is very popular among the students because she spends lots of time on her lessons and has a good sense of humor. Students all enjoy her class.
My mum is not only a good teacher, but also a great mother. She is patient with me and always smiling while talking. My mum teaches me how to think independently and helps me to build up my confidence. When I have some difficulties in my studies, it is my mum who encourages me to work until I solve the problem. When I’m feeling sad or bad, it is also my mum who looks after me with care.
I remember when I caught a fever at midnight last year, my mum took me to the hospital as fast as she could. When we got home after my injection, it was about 5 o’clock in the early morning. My mum only slept 2 hours because she had to wake up at 7 o’clock to prepare breakfast for me, and then she went to work. She must be very tired that day.
My mum is not very beautiful, but I admire and love her.
对于小学生来说,表扬和鼓励是其对学习产生兴趣不可或缺的方法。教师能够使得学生对英语产生兴趣最有效的方法就是让学生主动的喜欢上英语学习。这就要求教师在进行英语教学的过程中要使得教学内容和小学生的性格特点相适应,这样就能够使得小学生的学习情绪处于一种活跃的状态。在教学的过程中,教师应该对于学生的表现进行相应鼓励,这样就给学生带来了足够的信心,并且,教师还应该对于表现出色的学生进行及时表扬,使学生对于英语学习就会充满热情和兴趣。教师主要的任务是引导学生进行科学合理的学习,掌握所学知识。对于如何才能使学生更好的进行学习,这个问题是教学工作者一直关注的问题。激发学生学习的兴趣是促进学生更好的进行学习的重要途径。而对于小学生来说,身心都处于塑造时期,因此对于小学生的学习兴趣培养就变得更加重要。这就要求教师要根据学生的性格和心理特点,采用合理的教学方法和教学内容,尽可能的适应学生的健康发展,只有这样才能够有效培养学生学习英语的热情和兴趣。
xxx领导:
3月5日中午,由于孩子在家玩火,造成一场大火灾,当时我们尚未下班。贵校学生周xx发现火情之后,不顾自己身体有病,备不顾身冲进火海。由于火势很猛,屋里烟浓,周xx冲进屋后,房门马上被紧紧地吸住,外面的人进不去,大家都为周xx捏着一把汗。周xx在呼吸困难的情况下,临危不惧,急中生智,打破窗户玻璃,屋里压力减轻,门可以打开了。救火中,周xx发现立柜还有一盒五四式手枪子弹,在十分危险的情况下,毫不犹豫地捧起弹盒扔到窗外,避免了一场严重事故的发生。在周xx的带领下,大火终于扑灭,周xx同学却被烧焦了头发,烫伤了双手,该同学的英勇表现使所有在场的人赞不绝口。
正值全国开展学雷锋运动之时,贵校学生周xx不顾个人安危,临危不惧,挺身而出,抢救他人家庭财产。这一高尚行为为我们树立了良好的榜样。我们除向周xx同学学习外,特写信向贵校建议,请贵枝领导把周xx的英雄事迹广为宣传,予以表彰。使广大学生以周xx同学为榜样,将学雷锋运动推向高潮。
此致
敬礼!
刘毅山
1999年8月24日
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