Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
廉明的的工商领导:
你好!
我要投诉“巨柔情”公司销售的“泪美人”牌眼泪药。
事情是这样的,我的女儿目目,本是一个十分阳光活泼的孩子,尤其喜欢跳舞和历史剧。一年前已经高中毕业,毫无疑问,她报考了历史剧艺术学院。第一个接手她们班的是一个裹着三寸金莲的女老师,她对她们说,要想成功必须敢于献身,目目也很佩服她。在《穆桂英挂帅》等女英雄剧中,木木成功地完成主角任务。可是有一天她对目目说,历史美人是用她的柔情打动观众,阳气女孩在这方面是不受欢迎的,为了让目目有“光明前途”,她劝目目先学会多愁善感,并推荐了“巨柔情”公司生产的“泪美人”牌流泪药。
“泪美人”——材料:
炎帝首创“泪不停”中草药十钱、林黛玉灵魂二两、加送妲己妩媚三分;效果:是你马上变成中华传统流泪型美人。
为了给女儿一个美好的未来,我帮她购买了“泪美人”;为了起到根本性的变化,我将她改名为泪泪。
想不到那药还真有效。第一服,泪泪说为了体现她是知识女性,还以女婢般流泪称邻居父母为“令尊”;第二服,天冷了她硬要穿旗袍,不肯加棉衣袍,还***到“发寒,然后知松柏之后调也”,还独自为自己的精神感动;第三服,她流泪拒绝了骑自行车上学,“车轮一转,不能十步;吾腿十驾,工不在舍”……
是“泪美人”公司,害了我阳光活泼的目目,弄成“古不古,今不今”的泪泪。
还我目目!
投诉人:目目之父
2015年5月12日
Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to
1 make a complaint, and
2 demand a prompt solution.
Dear Sir or Madam,
I bought/ordered an electronic dictionary from your online shop on January 1st, but I found it has some problems after using it for a short period of time.
To begin with, the battery needs recharging after a mere 2 hours of use. This means that I need to carry my charger with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I found this to be completely unacceptable.
Therefore, I would like either to change for another model that works well or a full refund. I am looking forward to your prompt reply.
Yours sincerely,
Li Ming
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
尊敬的先生或女士:
我写信是为了表达关于住宿的不满。由于我发现目前的居住状况很不方便,我想下学期搬到一个单间。
我需要解释的是,我不满的原因是我室友不体谅的行为。首先,他的朋友经常来访。其次,他经常举办一些吵闹的聚会。
为了解决这个问题,我希望引起有关当局的'注意。我相信您也会同意,唯一的解决措施是搬到一个我自己的房间。因此,如果您可以给我找一个最好不在同楼,但离校园越近越好的单间,我将非常感谢。
您真诚的,
李明
Dear Sir or Madam,
I am a student of our university, who often spend my spare time in our library. Generally speaking, our library provides quite good service. However, I still have some suggestions for you to upgrade the quality of your service.
To begin with, I would like you to prolong the open time. In the daytime, most students are having classes. To continue, some books are too old/ are out of date. It would be better if you could replace them with updated materials.
I sincerely hope to have a comfortable library. And I would be highly grateful if you could take my suggestions into consideration.
Yours sincerely,
Li Ming
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